Case Studies
Carolyne French – The Good Guys
Carolyne French has the task of coordinating and implementing training across one of Australia’s largest retail groups…
Chris Hastie – Sydney Children’s Hospital
Chris, like many of us, doesn’t find public speaking a particularly easy exercise, but it is expected in his role…
Kelly Shay – AustralianSuper
Kelly Shay is a confident person, but she worried that, in important meetings, she wasn’t getting her message across. Since graduating from…
Tanya Athans – AustralianSuper
Working in development, Tanya already knew that anyone could learn and improve but it was the Mastering Communications program that delivered real change with ongoing learning.
Michael Ziccone – Capability and Performance Manager, ANZ
“On behalf of ANZ, I approached Colin James and his team to develop the presentation and influencing skills of our Business Development Managers, Sales Managers and Senior Leaders within our home loans distribution business unit (~100 employees in total). Initially, we approached several vendors for tender but only the pitch from Colin James and Erica Bagshaw was done in a way that encompassed a methodology that we wanted to impart to our employees.
Delivering the Mastering Communication Program gave our staff the skills they needed in order to differentiate themselves in a marketplace where it’s difficult to distinguish yourself from your competitors. Post-delivery, the ongoing coaching, master classes and webinars have helped embed the skills. Importantly, the way in which the learning is delivered is easily digestible and was embraced readily by the participants.
The Colin James Method® program of work has led to a noticeable change in the way our business teams approach all of their communication and it’s made a marked difference to their capacity to influence. In addition, there has been a noticeable uplift in our sales performance, resilience and morale, as our employees recognise the time and investment ANZ has made in their personal development.
I would not hesitate in recommending the team at The Colin James Method®, that is why we have extended our relationship with Colin, Erica, Andrew and Kerrie into 2015 with a new program of work.”
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