Sustained Learning:
The Colin James Method® difference

To truly embed the learning process and support the implementation of new communication skills for our participants, our training incorporates a broad range of sustained learning tools and techniques.

What is sustained learning?

New behaviours and attitudes are formed by frequent, consistent and conscious practice over time1. This builds new neural connections and patterns, which overtake the old ones, so we can think and behave in new ways. We use this technique to develop new communication skills and habits in our training programs.

Our programs constantly support you with techniques, materials, people and practical experiences that force you to build these new pathways in your brain. Ensuring that what you hear, see and experience is helping you learn.

How The Colin James Method® uses sustained learning techniques

The Colin James Method® training programs involve a broad range of sustained learning techniques to ensure all of our participants are supported in their learning journey. Review each of these techniques in detail below.

Some of these are subtler than others but with constant reinforcement, they ensure results from all The Colin James Method® training.

communication skills and sustained learning

Line of Tolerance: A framework that takes participants just outside of their comfort zone in a safe environment to deepen learning.

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communication skills and sustained learning

Individualised Facilitation: Understand how each individual works and learns to provide the right tools to embed learning.

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communication skills and sustained learning

Instigating Behavioural Change: Focusing on one change at a time with support and reminders to reinforce a new habit.

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communication skills and sustained learning

Accredited Facilitators: Our facilitators are deeply trained in our methodology to enable them to identify which techniques work best to help you sustain the skills you have learned.

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communication skills and sustained learning

Flipcharting: Using visual engagement via flipcharting and asking participants to actively write down the content to engage with key information.

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Find out how sustained learning can improve communication skills development for your team.



What is it?

In order for us to grow and develop as professionals, our ability to manage stress and pressure is critical. The ‘line of tolerance’ framework we use refers to how well participants deal with these types of pressures. For leaders and upwardly mobile professionals alike, the benefit of lifting the ‘line of tolerance’ means an increased ability to handle growing challenges and responsibilities with confidence.

Why it works

Learning environments that only play within the safe zone – below the line of tolerance – do not challenge you enough grow and develop new skills. We see better results in our participants because we push their boundaries in a safe and supportive learning space.

How we use it

In our training, we introduce the ‘line of tolerance’ concept to our participants to facilitate breakthroughs and elevation of thought, word, and deed.

Our learning environment works meticulously above and below the ‘line of tolerance’, nudging them out of their comfort zone and challenging them in a constructive way for a moment and then bringing them back to place of comfort. This could be with a practical vocal exercise, filming their presentation or challenging the group with an obscure thought or question that may leave them stumped for a moment.

Each step above the lines builds more and more tolerance and elevates their development.


What is it?

A group is made up of individuals with varying needs and learning styles. This is why we don’t take a one-size-fits-all approach. Our facilitators use a range of tools and techniques to support the learning for each individual, ensuring each person has a chance to understand new concepts in their own way.

Why it works

Everyone has a unique way of looking at new information, which is why we believe it is important for a facilitator to adapt the content to the needs of each group. Coming from all different backgrounds, workplaces, and industries, we allow our participants to use the content and apply it directly to their world, which helps to embed the learning.

How we use it

Participants apply the content to an upcoming task in their world during the course, with the coaching and support of our facilitators. Before a course, our facilitators also try to do deep research into each individual who is attending to ensure that the stories, example, and content they cover is relevant and helpful for the group on the day.


What is it?

Change is hard for all of us but when it is introduced in bite-size pieces it is easier to apply.

Rather than bombarding our participants with a long list of new strategies and ideas, we support their learning by getting them to identify one simple behaviour change, that will help them toward where they want to be. We then follow up with them with reminders to see how they are tracking.

Why we use it?

One of the biggest reasons workplace training programs fail is because participants are unable to apply what they have learned in their own world. Research has shown learning in bite-sized chunks makes the transfer of learning from the classroom to the desk 17% more efficient.

How we use it?

Our participants nominate one small behaviour change they would like to commit to working on after our communication skills training. We then schedule reminder messages to check in with them each week, which helps to keep them accountable and support the change in a manageable way.

Case Study | ANZ

Michael Ziccone, Capability & Performance Manager

Since 2015, we have trained over 500 ANZ employees in our Mastering Communication program. This communication skills course is a core requirement for all client-facing team members to complete alongside their technical skills and compliance training.

ANZ’s goal was to uplift and deepen their employee’s skills in order to provide value to the client in every communication. We tailored an in-house program to meet their specific requirements and built all of these sustained learning techniques into the final delivery. The rollout has been a huge success and Michael has discussed the “noticeable uplift in our sales performance, resilience and morale”.

“We saw people were confident and more willing to get up in front of people and talk… Years later we are still seeing that those people are very much confident in terms of the way they are able to get up and talk.”



What is it?

To fit the criteria of a Colin James Method® facilitator, you need to stand out in a number of different ways. Already experienced and merited educators in their own right, Colin seeks individuals with unique life stories, who are adaptable and able to exemplify the methodology as they teach it. Our facilitators are accredited through a rigorous process and are required to re-qualified in order to continue with us each year.

Why we do it

In order to provide consistent results as a world-class training provider, our facilitators must always be at the top of their game.

How we do it

Colin James personally coaches our facilitators through a deep training program to ensure they are equipped to support the learning of all participants and get the best results from any group. Before they can facilitate with a group on their own, our facilitators must also complete multiple deliveries of the content with either Colin or another experienced facilitator to ensure they are proficient to deliver the methodology.


What is it?

Visual aids are an essential element of effective communication, but they must be used wisely. We find the use of PowerPoint slides is often relied on as a script by facilitators, which distracts participants from the key messages. Our facilitators commonly use flipcharts to draw out key concepts and build ideas to show how you can deliver impactful communications without relying on a deck of slides.

Why it works

Drawing ideas helps to embed the learning process because it provides a sensory experience that builds on the page. The audience are far more engaged as they look to see what will appear rather than scanning ahead over pre-prepared slides. This style of visual learning offers another way to understand and we are often told by participants that they find it easier to remember the key concepts.

How we use it

Our facilitators use flip charting in the delivery of our programs to sketch and write out the key concepts. Participants are also provided with colourful markers and a workbook to draw images and notes, which helps with memory and stimulates deeper learning.


Elevate communication skills and transform your organisation

Supporting your leaders and teams with the skills to inspire, influence, create action and succeed.

If you want to speak directly with one of our specialist team please fill in the form below and they will be in touch in the next couple of days.