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Professional Development

Benefits Of Virtual Communication Skills Training During COVID-19

World governments and health organisations are advising people to self-isolate or self-distance to curb the spread of COVID-19. As a result, many live training events and important business conferences are being cancelled. Luckily for us, we live in an age in which virtual communication skills training and online communication courses are possible.  Remote working and …

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practical skills business meeting man talking

Practical Skills: How Experiential Learning Is Transforming Careers

I’ve always been academic. I’m just one of those people that can learn and absorb theory, I guess. But without a doubt, I also learn by doing. Any sort of practical skills, I have to learn by being put in the driver’s seat, so to speak.  For example, I cannot remember directions – however many …

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Why Practical Learning & Development Is Giving Organisations An Edge

Do you remember how you learned the skills you need to do your job? Was it at school, sitting behind a desk, trying to pay attention to a teacher with a droning, monotonous voice? Or was it being thrown into the deep end, being assigned tasks, being entrusted with something and getting the chance to …

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customer experience

Customer Experience: 3 Reasons Why Soft Skills Training Is The Key

There is a lot of talk around customer experience and customer-centric businesses right now.  We’re told that today, 89% of companies compete primarily on the basis of customer experience. But while 80% of companies believe they deliver “super experiences,” only 8% of customers actually agree. Competition is fierce and people want to connect with brands …

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personal brand

What Is My Personal Brand: Career Building Through Personal Branding

As the workforce becomes more competitive, it can be more and more challenging to influence up and across your organisation. Professionals who are polished communicators, with strong human skills, are the ones that turn heads and progress fast.  Everyone wants to know how to be a more influential professional and a better leader. So, what …

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