loader

Leadership

customer experience

Customer Experience: 3 Reasons Why Soft Skills Training Is The Key

There is a lot of talk around customer experience and customer-centric businesses right now.  We’re told that today, 89% of companies compete primarily on the basis of customer experience. But while 80% of companies believe they deliver “super experiences,” only 8% of customers actually agree. Competition is fierce and people want to connect with brands …

Customer Experience: 3 Reasons Why Soft Skills Training Is The Key Read More

Communication Techniques 101: The Power of Words

When people think of effective communication, they generally think about words. The written and spoken word is the most easily recognisable form of communication in the modern workplace.  In fact, as the workplace continues to advance digitally, words are becoming one of the most important communication techniques for ambitious and future leaders. Why? Because the pace of the …

Communication Techniques 101: The Power of Words Read More

Body Language Hacks: How To Have A Positive Executive Presence [VIDEO]

We’ve talked before about the power of non-verbal communication skills. Your body language can say a huge amount about you – but is it telling your audience what you want it to? One of the greatest leadership traits you can learn is how to ensure your body language is matching your words to have the desired impact on your audience. Why? Because first …

Body Language Hacks: How To Have A Positive Executive Presence [VIDEO] Read More

Core Leadership Skills: Must-Have Executive Skills For 2020 & Beyond

As we head towards the end of another year, I’m shocked by how quickly 2019 has gone. But the pace of change today is much faster than simply the cycling of the seasons.  Technology has accelerated our world, in so many different ways. It’s accelerated our communication, from days or weeks to receive a letter, …

Core Leadership Skills: Must-Have Executive Skills For 2020 & Beyond Read More

Soft Skill Development: 3 Reasons Why It’s Now Mission-Critical

Technology is a huge enabler. As it continues to develop, it enables businesses to do more and more with the same amount of time. Machines can work faster and more consistently than a human – and they don’t need to be paid.  So today, as was the case with the assembly line, routine tasks in the …

Soft Skill Development: 3 Reasons Why It’s Now Mission-Critical Read More

Scroll to Top