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Communication Skills

Crisis Management

Crisis Management: How A Business Survives A Global Pandemic

There’s no mistake, these are extraordinary times. A third of the global population has been in coronavirus lockdown, and while Australia is moving well along the roadmap to recovery, the future is very unlikely to be the same as before COVID-19 struck. Businesses all over the world have been implementing their crisis management plans to …

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6 Tips For Effective Virtual Meetings While Working From Home

As countries around the world officially go into lockdown in response to the Coronavirus pandemic, many of you will already be reading this from your home office. Remote working is the order of the day, due to self-distancing guidelines, mandatory self-isolation, or adjusted work arrangements as the spread of COVID-19 shows no signs of slowing …

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Benefits Of Virtual Communication Skills Training During COVID-19

World governments and health organisations are advising people to self-isolate or self-distance to curb the spread of COVID-19. As a result, many live training events and important business conferences are being cancelled. Luckily for us, we live in an age in which virtual communication skills training and online communication courses are possible.  Remote working and …

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customer experience

Customer Experience: 3 Reasons Why Soft Skills Training Is The Key

There is a lot of talk around customer experience and customer-centric businesses right now.  We’re told that today, 89% of companies compete primarily on the basis of customer experience. But while 80% of companies believe they deliver “super experiences,” only 8% of customers actually agree. Competition is fierce and people want to connect with brands …

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Communication Techniques 101: The Power of Words

When people think of effective communication, they generally think about words. The written and spoken word is the most easily recognisable form of communication in the modern workplace.  In fact, as the workplace continues to advance digitally, words are becoming one of the most important communication techniques for ambitious and future leaders. Why? Because the pace of the …

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